Privacy Policy / Cancellation & Refund Policy

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Privacy Policy / Cancellation & Refund Policy

Privacy Policy / Cancellation & Refund Policy

Privacy Policy:

This policy describes and explains how MALDA TRAVEL & TOURISM LLC (we” or “our”), may collect and use information pertaining to you through our website, (“Website”). (For purposes of this privacy statement, “you and “your” shall refer to the person or entity utilizing this Website). Should you have any questions on our privacy policies, want to exercise your right to see a copy of the information that we hold about you, or think that information we hold about you may need to be corrected, please send an email to our data privacy officer [email protected].

" MALDA TRAVEL & TOURISM LLC " understands and respects the importance of your privacy. We do not collect personal information about you. The only way we will get any kind of personal information is if you give it to us when we specifically ask for it. We ask you for personal information in a variety of circumstances:

•            When you make a reservation or purchase something from our Website or through our customer service team - by email, letter, fax, or on the phone;

•            When you register with us, subscribe to our newsletter, enter competitions or register for promotions;

•            When you take part in surveys or provide us with feedback.

All data we collect about you will be held in compliance with the UAE Data Protection Act, 1998. When you provide information through the Website you will be providing it to MALDA TRAVEL & TOURISM LLC as a whole, and should be aware that it may be accessed from countries whose laws provide various levels of protection for personal data, not always equivalent to the level of protection that may be provided in your own country. We use your Internet Protocol [IP] address to help diagnose problems with our server and/or to administer our Website.

We will not pass on any information about you to any third parties without your prior permission unless it is to contact you directly about any booking you have made with MALDA TRAVEL & TOURISM LLC. Anyone who is either on mailing or e-mailing lists may elect at any time not to receive any future promotional information from Cosmos Tours & Holidays, or to have their details suppressed from our mailing lists.



This website has security measures in place to protect the loss, misuse, and/or alteration of the information under our control. The data resides behind a firewall, with access restricted to authorized MALDA TRAVEL & TOURISM LLC personnel. All financial transactions are secured using 128-bit encryption, which is currently the strongest available for commercial use. In case your browser supports a lower level of encryption we suggest you upgrade your browser. Should you wish to address any questions pertaining to the security features of the website, email [email protected].


Cancellation & Refund Policy:


MALDA TRAVEL & TOURISM LLC has a unique cancellation and refund policy - the policy directly relates to the cancellation and refund policy of the hotel/supplier. The policy varies for every booking as the conditions set by the suppliers for every booking is different. As a client, you will be required at the time of making an online booking, to select a checkbox that takes your acceptance to the specific cancellation and refund policy displayed at that time for that particular booking. By approving, you will be bound to abide by the same. Any refunds will be made back to the original mode of payment.

For more information please email us. [email protected]